Patient Experience Survey - Emergency Department

Purpose of the Survey
At Newfoundland and Labrador Health Services (NL Health Services) - Central Zone, we are committed to providing quality care to patients and their families. NL Health Services is a People Centred Care organization, which means working together with patients, families, health care providers, staff and volunteers to provide respectful, compassionate, quality and safe care. This survey asks about your recent experience in the Emergency Department. Some questions include the term Virtual Emergency Room. A Virtual Emergency Room is where patients are assessed and treated by staff on site along with a doctor or nurse practitioner using a safe and secure video connection.

The survey takes about 5 minutes to complete. The response to each question is submitted when you select the blue NEXT button at the bottom of the page. If you need to go back and change your response, please do so by selecting the blue BACK button at the bottom of the page. Please do not use the arrows in the navigation bar. Please complete this survey until you reach the Thank-You page.

Privacy and Confidentiality
Your participation is voluntary. Central Health makes every effort to maintain your privacy and confidentiality. If you have concerns about your privacy in the completion of this survey you may contact the Planning Coordinator at surveys@centralhealth.nl.ca to discuss your concern. This survey is compiled through Alchemer, an online survey software program hosted in Canada. For more information, please visit: https://www.alchemer.com/privacy/.

Contact Information
If you have any questions about this survey or would like to discuss this survey further, please email surveys@centralhealth.nl.ca.