We welcome your feedback about your recent experience with the emergency services you received at a Western Health facility. This feedback will help improve the quality of emergency services and, more specifically, the use of virtual care in our emergency departments.
The survey takes about 5-10 minutes to complete.
The survey is voluntary and will not affect your level of care. All information provided will be treated confidentially and reported collectively. This survey will remain open until sufficient responses are received to ensure adequate regional representation is received. At that time, a summary of all the surveys collected will be shared anonymously with health care providers and leadership of Western Health. A summary report can be accessed by contacting Patricia Reid at
patriciareid@westernhealth.nl.ca.
If you have any questions or technical issues with this survey, please contact Tracey Wells-Stratton (Regional Manager, Research & Evaluation) by emailing
traceywells@westernhealth.nl.ca or calling 709-784-6801.
This survey provides limited feedback about your experience with emergency services. If you have further concerns or compliments requiring direct follow-up, please speak with the staff who provided your care or service; speak with their manager; or contact the Client Relations Office by emailing
clientrelations@westernhealth.nl.ca or calling the Confidential Client Feedback Line (Toll Free) at 1-833-784-6802.
Thanks in advance for taking the time to complete this survey. Your participation is greatly appreciated.
INSTRUCTIONS:
- Please complete the following questions based on your recent experience with Virtual Emergency Services.
- Only individuals who are over age 16 years, or parents/guardians of those under 16, should complete this survey.
- Please SKIP any question that is not applicable to your experience, if you do not know, or if you do not remember the details.