BCA Accessibility Feedback Online Survey

We would like to learn more about your experience with BC Assessment as it relates to any barrier(s) you or someone you represent or live with may encounter when interacting with us.

A barrier is an obstacle or anything that prevents a person with a disability from fully participating in all aspects of society because of their disability. Barriers can be systemic, physical, attitudinal, technological, sensory, or related to information and communication. Barriers can impact someone's ability to view information on our website, to physically access our offices, engage with our customer service team, apply for our jobs online, and in other ways.

Please provide feedback to BC Assessment through this short survey to share your experience or recommendations.

This survey is anonymous and does not collect your personal information. For privacy reasons, please do not identify yourself or others in your comments or share any identifiable information such as addresses, phone numbers or Personal Health Numbers. If you would like to provide your feedback in another format, please call us at 1-866-825-8322 or email accessibility@bcassessment.ca

1. Which best describes you:

Please enter an 'other' value for this selection.

2. What barriers interfere with one's ability to do business/interact with BC Assessment?

3. What would make it easier for individuals to interact or do business with BC Assessment?

4. We would like to know about experiences with our website. Have you interacted with our website before today?

If yes, do you have any suggestions on how to make our website more accessible?

If no, why have you not interacted with our website before today?

5. We would like to know about experiences with contacting us by phone. Have you interacted with BC Assessment’s customer phone services?

If yes, do you have any suggestions on how to make our customer service by phone more accessible?

If no, why have you not interacted with our customer phone services before today?

6. We would like to know about experiences with our in-person customer service (by appointment) at any of our offices located around British Columbia, if applicable. Have you used any of our in-person office locations for customer service?

If yes to any locations, do you have any suggestions on how to make our in-person customer service more accessible?

If no, why have you not used any of BC Assessment’s offices for in-person customer service before today?

7. Finally, if applicable, we would like to know about any experiences with applying for a career at BC Assessment. Have you participated in a BC Assessment job application process and used our careers website?

If yes, do you have any suggestions on how to make our job application process/career services more accessible?

If no, why have you not used any of BC Assessment’s job application process/career services before today?